Relocation Service - Orientation Package

Terms and Conditions

Interpretation & General

In these Terms and Conditions:

(a) "We", "Us", "Our(s)" refers to RelocateUs;

(b) "You" and "Your" refers to the Client or Nominee;

(c) "Tasks" refers to Our range of work that We carry out for You;

(d) "Agreement" means the contract for Service between You and RelocateUs which may be entered into from time to time in accordance with these Terms and Conditions.

(e) "Service(s)" are the services You have engaged Us to undertake on Your behalf from time to time;

(f) “Client” refers to any person purchasing Services from RelocateUs;

(g) "RelocateUs" refers to RelocateUs ABN 67042930180

(h) "Time" refers to the period of time bought by You; or "Package" refers to the services You have selected from our brochure.

(i) "Quote" refers to a document or brochure provided by RelocateUs to the Client outlining the Services to be provided by RelocateUs;

(j) "Supplier(s)" are third parties / suppliers We have engaged on Your behalf to carry out Services at Your request and include, the Supplier's company officers, employees, agents and subcontractors.

(k) "Terms & Conditions" refers to these Terms and Conditions set out in this document as well as any special terms and conditions agreed in writing between RelocateUs and the Client.

 

• Service Standards

  RelocateUs must ensure the Services are provided:

  in accordance with directions of the Client or Representative and as and when required by The Client or Representative.

  with all due care, skill and diligence;

  in accordance with all applicable laws and professional standards.

  in accordance with applicable Client policies including, but not limited to, Client’s OHS policies.

  in a timely manner and make every effort to achieve the desired outcome using the criteria that was supplied by The Client.

• Nominee

RelocateUs procures that the Services will be provided by Fiona Rennie-Underwood, however, does reserve the right to use affiliated relocation companies or appointed consultants where we are not able to directly deliver the services.

 

• Payment & Rates

  We offer a complimentary 1/4 hour phone or face to face, WhatsApp initial consultation for new Clients.(Fees apply after this time).

  RelocateUs offers you a choice of packages and our hourly rate is relevant to the package of your choice. (fees are subject to change)

  RelocateUs is not GST registered so no GST will not be added or included in our fees.

  Our standard Hours & rates are Monday to Friday 8am – 6pm
  A surcharge of 25% may apply for all requests after hours during the week, and all-day Saturday.
  A surcharge of 100% will apply for all requests on Sunday's and Public Holiday's

  We are entitled to vary rates from time to time on written notice to You.

  Services and products supplied by any Supplier will be charged separately.

  Payment shall be payable in advance. Once payment is received We will proceed with the required Tasks, provided you have also complied with all necessary requirements including, but not limited to, providing Us all the necessary consents, licences and permissions, and all requested information referred to in these Terms and Conditions, to enable Us to perform the Services.

  From time to time it may become necessary for Us to issue a further invoice to You for additional Tasks undertaken or Services provided, or where there is a variation to the Tasks or Services set out in the original selected Package or Quote. If so, payment shall be made COD upon receipt of the invoice.

  Any expenses (examples include, but are not limited to packing supplies, postage, shopping, travel arrangements) will need to be provided to Us by You in advance as account credit, or where you instruct us to purchase on your behalf, you agree to your account credit or card details to be used as agreed. Receipts for all purchases made on Your behalf will be given to You so long as You have sufficient account credit or authorisation for purchases.

  Travel time is chargeable in accordance with the hourly rate in the retainer package purchased. Tasks requiring Our presence outside a 15 km radius of the Broadbeach will be agreed on a case-by-case basis.

  Where a service is not part of a Package or included in a written quote, a charge of $1.00 per kilometre travelled will be billed to you for errands run for clients (examples include but are not limited to matters in relation to moving services, property inspections, deliveries, grocery shopping,) Kilometres are calculated using google maps and odometer reading in vehicle calculated from location to the assignment address and return.                                                                                      

 

• Electronic Tolling (eTAG)
  If during the course of running an errand We are required to use tolls, the amounts payable (which varies from toll road to toll road) in connection with that use are payable by You as a third party expense and are charged separately at the rate of the toll used only.

 

• Cancellation

  Time purchased is non-refundable.

  Cancellation of any appointments and bookings must be advised in writing at least 12 hours in advance.

  Cancellation in less than 12 hours of any appointments or bookings will be charged at 50% of the booking value, and will be deducted from Your account.

  The full price of services will be charged if you fail to provide any notice of cancellation.

  You have the right to cancel except where:

  We have carried out some or all of the agreed Tasks; and/or

  A Supplier has been engaged by Us on Your behalf.

  In the event You cancel We are entitled to recover from You any monies paid by Us for Services or products You have requested.

 

• Suppliers

  Every effort will be made to ensure that Suppliers put forward by Us are qualified, insured, and competent to carry out the services required to a proper standard. However, We shall not be held responsible or liable for products and services carried out by any Supplier, including if the Supplier products or services fall below standard.

  Where We engage a Supplier on Your behalf, We act only in the capacity as an introductory agent. We will endeavour to provide You with Supplier Terms & Conditions where available, but We are not liable if We do not provide the Supplier Terms and Conditions to You.

  We accept no liability for any information, material or Services provided to You by, or exchanged with, any Supplier. Should You contract or decide to contract with any Supplier, the contract is strictly between You and the Supplier. Any payment or monies required by the Supplier is Your responsibility and will be paid in accordance with Your contract with that Supplier.

  You accept that your information may need to be shared with Suppliers in order for us to deliver our Services to you, in accordance with our Privacy Policy

  We accept no liability for any dispute arising from any agreement made between You and any Supplier; and You indemnify and release Us from liability in relation to any claim, dispute or action arising between You and the Supplier.

  Unless You have requested or agreed to a particular Supplier or specific charge for services, We shall make conscious efforts to ensure that the Supplier's charges are reasonable and in keeping with the local market. However, We shall not be held responsible for any Supplier charges, whether or not You consider those charges are reasonable, or for any Supplier charges for any services negotiated, and agreed, by You direct with the Supplier.

  Complaints regarding a Supplier should be made directly to the Supplier. We request that We are notified for Our records.

 

• Services

  These are the Terms & Conditions of supply of Services offered by Us to You from time to time.

  In the event of any inconsistency with any other terms, these Terms & Conditions shall prevail.

  We reserve the right to change these Terms & Conditions from time to time and will provide reasonable notice to You.

  Nothing in these Terms and Conditions shall affect Your statutory rights as a consumer.

  RelocateUs’ s information and suggestions will be based upon specific criteria provided to Us, and We will act in accordance with instructions provided by You, and will assume all information provided by You is accurate, true and correct

  Any Service requiring ticket purchases, bookings or reservations will be subject to the terms & conditions of the Supplier or operator, to which you agree, upon instructing Us, to purchase or book on Your behalf.

  When engaging Our Services, You authorise Us to debit Your payment card for deposit purposes where required.

  Whilst all efforts shall be made to ensure products or services purchased from Suppliers are bona fide, We shall not be held liable should any product or document (examples include but are not limited to, event tickets or merchandise) purchased by Us, for You on Your behalf, is subsequently found not to be genuine or is not accepted by another party / Supplier.

  We will endeavour to source the highest quality products and services (examples include but are not limited to groceries, catering, car valet etc) possible for Your budget at all times, however, We will not be liable for Supplier products or services that you deem not acceptable or up to Your standards.

  When purchasing tickets, goods or services (examples include but are not limited to removalists, packers, restaurants, hotels and tickets) for You, on Your behalf, You should expect that all sales are final and no refunds or cancellations will be issued after purchase from the Supplier. You will be held responsible for any cancellations you wish to make, or any monies forfeited as a result of cancelling or changing a booking. Should an event be cancelled, We will not be responsible for any loss or damage that you may incur as a result of the event being cancelled. We reserve the right to refuse any request that We deem inappropriate.

 

• No authority

  RelocateUs is not authorised to enter into a lease or agreement on behalf of the Client in dealings with third parties or otherwise.

 

• Client’s Responsibilities

  The Client will make any relevant information available for use by RelocateUs to provide the Services purchased online or stated in an Annexure

  The Client is aware that any Negotiation, entering into Lease Agreements, or any other Contractual documents, Application forms, is solely The Clients responsibility.

  RelocateUs recommend that The Client obtain their own legal advice prior to signing any legally binding documents.

  The Client acknowledges that RelocateUs or its Nominee has not provided any legal advice and warranty and does not provide any legal advice or assessment, and as such The Client accepts that;

  when the services are provided in relation to Property Searches, Tenant Representation, Leasing or purchasing, Declutter, School searches, or other items specified in the invoice, that;

  The ultimate and final decision to enter into any agreements, and or contractual documents is:

  The Clients to do so and RelocateUs recommends again that The Client seeks its own legal advice.

  The Client relies on their own decisions and has not made a decision to;

  enter into an agreement, lease or contract with any third parties based on any information, representations or warranties given to The Client by RelocateUs or its Nominees.

  The Client acknowledges that RelocateUs has no obligation to ensure that The Client enters into any agreements or contracts.

  The Client acknowledges that they make all the final decisions and RelocateUs shall not be liable to The Client / or Representative for any loss or damage or injury or death suffered by the Client or any other person or entity [including but not limited to damage suffered as a result of property, personal injury or any indirect special or consequential damages suffered].

  You shall cooperate with Us and provide us with any information and comply with all requirements, which are requested by Us in the Quote, or from time to time, that may be reasonably necessary to enable Us to perform the Services.

  You will be responsible for obtaining any consents, licences, and permissions from other parties necessary for Services to be provided at your cost, and for providing Us and/or the Supplier the necessary consents, licences and permissions.

  You shall not use the Services for any improper, immoral, or unlawful purpose, or for any other purpose other than that for which You inform Us at the time of the initial request.

 

• Limitation of Liability

  We shall not be held liable for any loss, cost, damage, including but not limited to breakages, loss of goods, personal injury, death, or expense howsoever caused resulting from the provision of the Services or arising from requests or instructions supplied by You, or services supplied by the Supplier.

  Except as required by law, We do not give any guarantee, warranty or representation as to the quality, fitness for purpose or otherwise of Services supplied by Us or services or goods supplied by Suppliers.

  In relation to any loss, cost, or damage including, but not limited to, personal injury, death or expenses, You agree not to seek any compensation from Us but, where applicable, You may seek compensation from Suppliers directly if necessary.

 

• Notice

  Any notice required or permitted to be given by either party to the other under these conditions shall be in writing addressed to the other party. Any notice may be sent by email, and notice shall be deemed to have been served at the time of transmission.

 

• Insurance

  It is Your responsibility to decide whether insurance is required in relation to a Service, and which insurance cover is appropriate, and We shall not be held liable or responsible for any loss or damage incurred as a result of You choosing the incorrect insurance cover, or for any other reason.

 

 

• Force Majeure

  Neither party shall be in breach of its obligations, or incur any liability, to the other party if the failure to perform its obligations is a result of a force majeure event including, but not limited to, acts of God, terrorism, accidents, war, labour disputes or strikes.

  The party affected by the force majeure event shall, as soon as reasonably practicable, provide notice of the force majeure event to the other party. The parties shall resume the normal performance of the Agreement as soon as reasonably practicable, and the party affected by the force majeure event shall be entitled to a reasonable extension of time to perform its obligations.

 

• Severance

  If any provision (or part of it) of these Terms & Conditions is held to be unenforceable or invalid in any jurisdiction, then it shall be interpreted as narrowly as necessary to allow it to be enforceable or valid.

  If a provision (or part of it) of these Terms & Conditions is held to be unenforceable or invalid and cannot be interpreted as narrowly as necessary to allow it to be enforceable or valid, then:

   the provision (or part of it) must be severed from these Terms & Conditions.

   the remaining provisions (and remaining part of the provision) are valid and enforceable.

 

• Conclusion The Client acknowledges that when a Property Search or Tenant Representation services are provided there are variables that could restrict the services being completed, such examples are;

  Rental property availability due to market availability and time of year, The Client Budget, Lack of references, Requirement to locate a property that allows pets, Location and Style in the property criteria, just to name a few.

  RelocateUs services do not guarantee that a suitable property will be sought; however, RelocateUs will make every effort to locate a suitable match to your criteria list and requests.

  If you have requested us to do an Entry Condition Report on your behalf, you acknowledge that the Relocation agent has performed this duty to the best of their ability with due care, however, cannot and will not be held responsible and liable in any form for any omissions, or errors and our report has been cross checked with the real estate agency report supplied. If in our cross check with the agents report ,discrepancies are seen, it will be noted. It is your responsibility to check the report and submit yourself.

 

• Jurisdiction & Governing Law

  These Terms & Conditions and the Agreement to which they relate shall be governed and construed in accordance with the laws in force in Queensland and the parties submit to the exclusive jurisdiction of the courts of Queensland.

 

• Acceptance of Terms and Conditions

  If you accept Our offer to provide Services to You, You will be regarded as having entered into an Agreement with RelocateUs. This means You will be bound by the Terms and Conditions set out in this document. Acceptance of these Terms and Conditions may be by any one of the following ways:

  paying this fee, you are accepting the Terms and Conditions;

  stating in writing by email, or by purchase of a service, package or time, by payment through our website, or by payment of Our invoice, that You accept the Terms and Conditions;

  giving us instructions at any time after receiving this document, whether the Services We provide are provided immediately after You accept the Terms and Conditions, or whenever We provide Services to You from time to time.

 

• Privacy

  RelocateUs is committed to supporting the National Privacy Principles and our procedures relating to personal information, although as a small business we are exempt from the need to comply with the APP’s of the Privacy Act 1988 (Cth). Our main purpose for collecting personal information is to facilitate Relocation Management and other related services. When we collect personal information from you it is to identify the services that you required to suit your needs. You are giving us permission to retain your personal information for the reason outlined.

 

• Data Security
  We take reasonable steps to protect the information we retain from misuse, loss and from unauthorised access, modification or disclosure. We will not retain any of your information for any longer than it is required by us, except to satisfy legal requirements. We will destroy or de-identify your personal information when it is no longer required.
  We will not sell, lease or rent your personally identifiable information to anyone.

 

• Miscellaneous Entire Agreement

                This agreement constitutes the entire agreement of the parties about its subject matter and supersedes all                                                                                      previous agreements, understanding and negotiations on that subject matter. The terms of this agreement are to                               be kept confidential at all times.

 

• Dispute Resolution

  Except to the extent otherwise stated in this Agreement or in the case of non-payment by the Client, a party must not commence legal proceedings against the other (unless urgent relief is sought) until they have first attempted to resolve the dispute pursuant to clause 26 and 27

  If a dispute arises, either party may serve written notice on the other setting out full particulars of the dispute.

  Within 5 Business Days of service of a notice under this clause,

  the parties shall each have an authorised Representative with sufficient knowledge of the dispute meet in person (and in the event that meeting in person is not possible or convenient, convene via telephone) and:

  use their best efforts to attempt to resolve the dispute.

  In the event that the dispute is not resolved, the parties can by agreement refer the dispute to an independent mediator with South East Queensland Mediation Services. In such instance the mediators costs shall be borne equally by the parties. Any discussions that take place at mediation shall remain without prejudice.

 

• Commencement of Agreement is once this fee is paid.